Returns & Refunds

At Soléa, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

30-Day Returns

We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase was delivered, unfortunately we cannot offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition as received
In its original packaging
Accompanied by proof of purchase (order confirmation email)

For hygiene reasons, earrings cannot be returned unless they are faulty or damaged.

How to Return

Email us at hello@solea.com with your order number and reason for return
We will respond within 1–2 business days with return instructions
Securely package your item and send it to the address provided
Once received and inspected, we will process your refund within 5–7 business days

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to process the refund.

Exchanges

If you would like to exchange an item for a different size or style, please contact us at hello@solea.com and we will do our best to accommodate your request, subject to availability.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Return Postage

Return postage costs are the responsibility of the customer unless the item is faulty or damaged. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.